Terms & Conditions.

1. Who we are

"Greenshields Studio" (also referred to as "we", "us", "our") is a Scotland-based web design and digital services trading name operated by Jaxson Greenshields. Our contact email is hello@greenshieldsstudio.com.

"You", "the client", "your" means the person or business engaging us to provide design, build, or care-plan services.

2. Acceptance of these terms

By paying any deposit or signing a Statement of Work, you confirm you've read these terms and agree to them. If you don't agree with them, don't pay the deposit — message us first and we'll work through any concerns before you commit.

3. Pricing, payment & project start

All prices are quoted in GBP unless stated otherwise. Quotes are valid for 14 days from the date issued. Prices may change after 14 days; we'll re-quote on request.

All projects require a 50% deposit upfront before any work begins. The remaining 50% is due on launch (the day we point your domain at the finished site).

The 50% deposit is non-refundable once work has started. The only exception is if we fail to deliver — meaning we materially miss the agreed scope or timeline through our own fault, and a reasonable resolution cannot be reached. In that case we'll refund the unused portion of the deposit at our discretion. Delays caused by you (late content, late approvals, scope changes) do not count.

Late payment of the final 50%: if the balance is not paid within 14 days of launch, we may temporarily disable the live site until payment clears. Statutory interest at the Bank of England base rate plus 8% may be charged on overdue balances under the UK Late Payment of Commercial Debts (Interest) Act 1998.

4. Project scope & revisions

Each tier includes a specific number of revision rounds:

• Tier 1 — Starter Site: 1 round of revisions
• Tier 2 — Growth Site: 2 rounds of revisions
• Tier 3 — Performance Partner: 3 rounds of revisions
• Tier 4 — Enterprise: revision allowance defined in the project's Statement of Work

A "round" means one consolidated batch of feedback covering as much of the work-in-progress as you want to flag. Drip-feeding individual edits over multiple emails counts as multiple rounds.

Additional revisions beyond the included rounds are charged at £75 per hour, billed in 30-minute increments. Larger changes that fall outside the original scope (new pages, new features, redesigns of approved sections) are quoted separately as a written change order before work proceeds.

Once a design direction, sitemap, or copy block is approved by you in writing (including email), it is locked. Subsequent changes to locked items are billable at the hourly rate above.

5. Project timelines

Indicative timelines per tier:

• Starter Site — typically 14 days from kickoff
• Growth Site — typically 21 days from kickoff
• Performance Partner — typically 30 days from kickoff

These are estimates, not guarantees. Timelines depend on you providing content, photos, approvals, and feedback when requested. If you take longer than 5 working days to respond to a request from us, the timeline extends day-for-day. If you go silent for more than 30 days, we may consider the project paused and any restart may require a small re-onboarding fee to cover the re-engagement.

6. Your responsibilities

For us to do our job, you agree to:

• Provide accurate, timely content (text, images, logos, brand assets) when requested.
• Respond to feedback requests within 5 working days where reasonably possible.
• Confirm sign-offs in writing (email is fine).
• Hold rights to (or licences for) all content you supply — text, images, fonts, video, logos, music. You indemnify us against any third-party copyright or trademark claim arising from content you supplied.
• Comply with all applicable law and regulation that applies to your business and its website (including GDPR, accessibility, industry-specific rules).

7. Domains, hosting & third-party services

Domain registration and renewal is your responsibility. We may help you buy a domain or set it up, but the registration account, payment details, and ongoing renewal fees are entirely yours. If your domain expires because you didn't renew it, your site goes down. We're not liable for that.

Third-party service fees are your responsibility. This includes (but is not limited to) Google Workspace, Microsoft 365, Cloudflare premium plans, paid Formspree tiers, Stripe transaction fees, premium Framer plans, premium font licences, Calendly subscriptions, email marketing tools, SEO tools, and any other third-party platform recommended or used during your project. Where these are billed to the third party direct, you pay them direct. Where we have paid on your behalf, the cost is passed through on your next invoice with no markup.

We will tell you upfront which third-party costs apply to your project. We will not commit you to any recurring third-party spend without your written consent.

8. Email accounts, passwords & credentials

You are responsible for your own login credentials. This includes — but is not limited to — your domain registrar login, email provider login, hosting account login, CMS admin login, social-media account logins, and any other accounts created in your name or for your business.

We accept no responsibility for accounts becoming locked, inaccessible, suspended, or recovered as a result of forgotten passwords, lost recovery methods, expired phone numbers tied to two-factor authentication, or changes you make to those accounts without telling us. The single exception is where we have agreed in writing — typically as part of a care plan or ongoing retainer — to manage the account on your behalf, in which case the agreed scope of management applies.

We strongly recommend you use a password manager (1Password, Bitwarden, Apple Passwords, etc.) and keep recovery methods up to date.

9. Intellectual property & ownership

On full payment (the final 50% on launch), you receive ownership of the design, copy, and site files we produced specifically for your project. You may use them however you wish, including modifying them yourself, having another developer work on them, or migrating away from us in the future.

We retain ownership of:

• Pre-existing code, frameworks, and design system components we bring to the project.
• Generic template structures used across multiple client projects.
• Our methodology, processes, and internal documentation.

Unless you object in writing before launch, we may use your project — including screenshots, descriptions, and your business name — in our portfolio, case studies, social posts, and other marketing materials.

10. Care plans & ongoing services

Care plans are billed monthly in advance by Stripe direct debit or card. They run on a rolling 30-day basis with no minimum term. You can cancel with 30 days written notice; you remain responsible for fees up to the end of the notice period.

Care-plan refunds: we may, at our discretion, refund unused portions of the most recent month's care plan if the cancellation is due to our material failure to deliver. Third-party costs paid on your behalf within the month (domain renewals, hosting fees, third-party service fees) are non-refundable.

Care-plan included hours do not roll over month-to-month. Unused hours expire at the end of each billing cycle.

11. Cancellation

If you cancel mid-project: you keep the deposit paid; we keep all work produced to date. If significant additional work has been performed beyond the deposit value, the balance due is the lesser of (a) the full 50% balance or (b) the time spent at £75 per hour, whichever is lower. You receive any in-progress files in their current state.

If we cancel: this would only happen if continued work has become unreasonable (for example: harassment, illegal content requests, payment disputes). In that case we refund the unused portion of your deposit minus a fair allowance for time spent so far.

12. Workmanship warranty

We offer a 2-year workmanship warranty on all new builds. If something we built breaks because of how we built it — within 2 years of launch — we'll fix it at no charge.

The warranty does not cover:

• Issues caused by changes you, your staff, or another contractor make to the site after launch.
• Third-party platform changes (Framer, Cloudflare, hosting providers, payment gateways, etc.) breaking compatibility.
• Browser updates that change rendering behaviour for previously-correct CSS or JavaScript.
• Issues caused by your hosting being underpowered, your domain expiring, or your DNS being misconfigured outside our care.

13. Liability

Our total liability to you, in contract or in tort, for any losses arising from our work is limited to the total fees you have paid us in the 12 months preceding the event giving rise to the claim.

We exclude liability for:

• Indirect, consequential, or special losses.
• Loss of profit, revenue, business, goodwill, anticipated savings, or opportunity.
• Loss or corruption of data, including emails, files, or backups not within our active management.
• Search engine ranking changes, traffic changes, or conversion-rate changes following our work.
• Downtime, outages, or service disruption from third-party services we recommend or use.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded under UK law.

14. SEO, performance & results

We make no guarantee of search engine rankings, traffic volumes, conversion rates, or business outcomes. We follow current best practice for technical SEO, performance, and accessibility, but search engines and audience behaviour are outside our control.

15. Third-party platforms

Where your project relies on third-party services (Framer, Cloudflare, Vercel, Shopify, Google Workspace, Formspree, Stripe, etc.), your use of those services is governed by their own terms of service. Their outages, policy changes, pricing changes, or service withdrawal are not our responsibility.

16. Data protection

We comply with UK GDPR for the personal data we process about you (your contact details, project notes, billing information). We do not sell or share your data with third parties beyond what is necessary to deliver the service (e.g. payment processing via Stripe).

Visitor data collected through your live website — analytics data, form submissions, cookies — is your responsibility to manage. We can help configure cookie banners and privacy policies on request.

17. Confidentiality

We treat your business information, plans, and pre-launch work as confidential. We won't share specifics with third parties without your consent, except where required by law.

18. Force majeure

We are not liable for failure or delay caused by events outside our reasonable control, including (but not limited to) illness, internet/utility outages, acts of God, war, terrorism, civil unrest, government action, pandemics, industrial action, or failure of third-party services. We will use reasonable efforts to resolve the situation and resume work as soon as possible.

19. Right to vary these terms

We may update these terms from time to time. The current version always lives at this URL. Any changes take effect for new projects from the "Last updated" date shown above; existing projects continue under the version that was in force at the point of contract.

20. Governing law & disputes

These terms are governed by the laws of Scotland. The Scottish courts have exclusive jurisdiction over any dispute arising from these terms.

We'd much rather sort any issue out directly. Email hello@greenshieldsstudio.com first — we're reasonable people and most things can be resolved within a working day.

21. Contact

Questions about these terms? Email hello@greenshieldsstudio.com and we'll get back to you within two working days.